PRIVACY POLICY

Crystal Huang (“we,” “us,” or “our”) with Xin Ye LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Any information submitted through contact forms

We use your information to:

• Respond to inquiries
• Provide real estate services
• Send updates via call, email, and text message (with your consent)
• Improve our services and communication

By submitting your information through our website, you agree to be contacted by Crystal Huang via call, email, and text for real estate services.

Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying “STOP” or request assistance by replying “HELP.” You may also unsubscribe from emails using the link provided in the message.

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information only when necessary to:

• Provide requested services
• Comply with legal obligations

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of communications at any time

Our website may use third-party tools (such as CRM systems like Follow Up Boss) to manage communications. These services are used solely to support our business operations and comply with privacy standards

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at realtorteamcrystal@gmail.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.